Account Specialist - Order Management (Maternity Cover)

The Role

As part of the Operations team, the Account Specialist – Order Management is responsible for the accurate and timely entry, processing, and management of customer orders for an assigned customer portfolio. 

The role serves as a key link between customers and internal teams, coordinating closely with Sales, Project Management, Finance, and our manufacturing facilities to ensure orders are processed efficiently and delivered in line with customer requirements. 

Key Responsibilities 

• Process new customer sales orders in the ERP system, ensuring equipment specifications, order details, and pricing are accurate. 

• Manage changes to customer requirements throughout the order lifecycle and ensure all relevant stakeholders are informed. 

• Prepare and send Order Acknowledgements and Shipment Schedule documentation to customers. 

• Monitor and follow up daily on all assigned customer orders to ensure timely progress and delivery. 

• Work closely with our manufacturing teams in Breda and Montreal to ensure orders are delivered within the customer’s required timeframe. 

• Communicate order updates, changes, and potential delays to Project Managers, Sales Account Managers, and customers. 

• Liaise with Sales and Finance to resolve Credit Holds and other issues that may prevent or delay order fulfillment. 

• Respond promptly and professionally to internal and external customer enquiries via email and telephone. 

• Ensure orders are shipped and invoiced accurately and in a timely manner. 

• Process RMAs and Credit Notes for customers returning sales equipment. 

• Maintain accurate and up-to-date order information and documentation throughout the order lifecycle. 

Qualifications: 

• Previous experience in Order Management, Customer Service, Sales Operations, or a similar customer-focused role. 

• Experience working with ERP systems; SAP experience is an advantage. 

• Experience with CRM systems; Salesforce experience is an advantage. 

• Advanced level of English, both written and spoken. 

• Strong knowledge of Microsoft Excel and other Microsoft Office applications. 

• Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously. 

• Strong attention to detail and a high level of accuracy. 

• Ability to work effectively to deadlines, particularly during month-end periods. 

• Strong prioritization and problem-solving skills. 

• Ability to work independently, take ownership of assigned responsibilities, and ensure tasks are completed on time. 

• Strong communication and collaboration skills, with the ability to work effectively across multiple departments and with customers. 

We offer 

• Stable employment and competitive salary in an energizing and supportive work environment 

• Standard working benefits such as Medicover, Multisport & Kafeteria  

• Office in Krakow city center 

• Possibility to participate in BiznesLiga league competition 

About Grass Valley 

At Grass Valley, we power the moments that bring the world together. From the biggest live sporting events to breaking news and premium entertainment, our technology and our people sit at the center of the most demanding media environments on the planet. 

We are Team GV - a global team of innovators, operators, builders, problem-solvers, and change agents working across engineering, manufacturing, supply chain, customer success, commercial, and corporate functions. Together, we are leading the evolution of media technology. 

With more than 65 years of heritage, Grass Valley combines deep expertise in high-performance hardware with a rapidly expanding software-defined, cloud-native ecosystem through the GV Media Universe (GVMU). We believe the future isn’t either/or - it’s the intelligent integration of purpose-built hardware and modern software platforms that gives our customers the flexibility, scalability, and performance they need to win. 

Our culture is grounded in five core values: Team First - Customer Commitment - Play to Win - Grow with Purpose - Integrity Always. We set high standards, we own outcomes, and we support one another in delivering impact at global scale. 

If you’re looking to do meaningful work, grow your career, and help shape the future of media - there’s a place for you at Grass Valley. At Team GV, you won’t just join a company, you’ll help build what’s next. 

This job description is intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job. 

Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.