Account Specialist in Order Management

About Grass Valley 

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.  

As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.  

Grass Valley has been engaged in the media technology business for over 60 years and is part of Black Dragon Capital. 

Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!  

For further information, please visit Grass Valley.   
 

Your Role 

The main purpose of the job is:
 

• Process new Customer Sales Orders into our ERP System and validate the equipment list and pricing accuracy
• Manage all changes in customer requirements
• Send Order Acknowledgements and Shipment Schedule documents to customer
• Perform daily follow up on all assigned customer orders
• Work closely with the Factory Order Managers in Breda and Montreal to ensure delivery of order within customer required date
• Communicate with PM’s, Sales Account Managers and customers on any order changes
• Liaise with Sales and Finance to resolve Credit Hold and other barriers to delivering orders
• Respond to internal and external customer queries via email and phone
• Make sure all orders are shipped and invoiced in a timely manner
• Issue RMAs and Credit Notes for customers returning sales equipment

• ERP knowledge and experience (SAP is an advantage)
• CRM knowledge and experience (Salesforce is an advantage)
• Advance use of English
• Excel (and other MS Office applications) knowledge
• Work experience in Order Management and/ or Customer Service oriented roles
• Ability to work to deadlines (month ends)
• Excellent organizational and time management skills
• Good at setting priorities
• The candidate should be focused and be able to work independently to ensure all tasks are completed